Link Transportation

Privacy Policy

Effective Date: November 2016

Link Transportation and/or its affiliates (collectively “Link Transportation”, “we” or “us”) collects information about you when you use our mobile applications, websites, call-centre and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by Link Transportation. Each time you access or use the Services or provide us with information, by doing so you are accepting and consenting to the practices described in this privacy policy.

Scope and Application

This privacy policy (this “privacy policy") applies to persons anywhere in the world who access or use our Services (“Users”) as well as to drivers, partner transportation companies.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us through your access or use of the Services, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include: your name, email address, phone number, postal address, profile picture, payment method, financial and credit card information, and other information you choose to provide.

Please note that we do not knowingly collect, keep or maintain personal information from children under the age of 18 through the Services, as we require that all users represent to us that they are at least 18 years old.

Information We Collect Through Your Use of Our Services

When you use our Services, we collect personal information (i.e. information that could be used to contact you directly such as full name, postal address, phone number, credit/debit card information, or email address) (“Personal Information”) and demographic information (i.e. information that you submit, or that we collect, that is not personal information; this may include, but is not limited to, post code, hometown, gender, username, device information, including the type of mobile device you use, a unique device identifier (for example, your device's IMEI number, the MAC address of the device's wireless network interface, or the mobile phone number used by the device), mobile network information, your mobile operating system, the type of mobile browser you use, time zone setting, device location, IP address, SMS data, transaction information, age/birth date, browsing history information, searching history information, and registration history information) (“Demographic Information” and, together with Personal Information, “Personal Data”).

We also use GPS technology to determine your current location. Some of our location-enabled Services require your personal data for the feature to work. If you wish to use the particular feature, you will be asked to consent to your data being used for this purpose.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with Personal Data we receive from you or collect through our Services. For example:

If you choose to link, create, or log in to your Link Transportation account with a payment provider or social media service (e.g., Facebook), or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

If your employer uses one of our enterprise solutions, we may receive information about you from your employer.

When you request on demand services, our Drivers may provide us with a User rating after providing services to you.

If you also interact with our Services in another capacity, for instance as a Driver, we may combine or associate that information with Personal Data we have collected from you in your capacity as a User or rider.

 

Use of Personal Data

We may use Personal Data which you provide to us or we collect from you to:

Provide, maintain, and improve our Services, including, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to Users and Drivers, develop safety features, authenticate users, and send product updates and administrative messages;

Perform internal administration and operations, including, for example, to prevent fraud and abuse of our Services; to troubleshoot software bugs and operational problems; to conduct data analysis, testing, and research; and to monitor and analyze usage and activity trends;

Send or facilitate communications (i) between you and a Driver, such as estimated times of arrival (ETAs), or (ii) between you and a contact of yours at your direction in connection with your use of certain features, such as referrals or invites;

Send you communications we think will be of interest to you, including information about products, services, promotions, news, and events of Link Transportation and other companies, where permissible and according to local applicable laws; and to process contest, sweepstake, or other promotion entries and fulfill any related awards; 

Notify you about changes to our Services;

Allow you to participate in interactive features of our Services;

Keep our Services safe and secure; and

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements. 

 

Storage and Transfer of Personal Data

You agree that we have the right to transfer the Personal Data described in this privacy policy to and from, and process and store it in United States of America and other countries, some of which may have less protective data protection laws than the region in which you reside. Where this is the case, we will take appropriate measures to protect your Personal Data in accordance with this privacy policy. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this privacy policy.

To preserve the integrity of our databases, to carry out on-going Services on your behalf, for research, analytics and statistics purposes and to ensure compliance with applicable laws and regulations, we retain Personal Information and Demographic Information submitted by Users for a reasonable length of time. Link Transportation is not responsible for the accuracy of the information you provide, and will modify or update your Personal Information in our databases upon your request.  If required by law or at your request, we will erase or archive from active use your Personal Information. By accessing or using the Services, you do hereby represent and warrant that you understand that all information submitted by you through the Services or otherwise to Link Transportation may be used by Link Transportation in accordance with applicable laws, this privacy policy and our customer terms of use.

Sharing of Personal Data

We may share Personal Data which we collect about you as described in this privacy policy or as described at the time of collection or sharing, including as follows:

Through Our Services

We may share your Personal Data:

With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers;

With third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

With third parties with whom you choose to let us share your Personal Data, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate; and

With your employer (or similar entity) and any necessary third parties engaged by us or your employer, if you participate in any of our enterprise solutions.

Other Important Sharing

We may share your Personal Data:

With Link Transportation subsidiaries and affiliated entities;

With vendors, consultants, marketing and advertising partners, and other service providers who need access to such Personal Data to carry out work on our behalf or to perform any contract we enter into with them;

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;

With law enforcement officials, government authorities, or other third parties to enforce or apply our Terms of Service, to investigate potential breaches or if we believe your actions are inconsistent with our Terms of Service, or to protect the rights, property, or safety of Link Transportation or others;

With third parties in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

If we otherwise notify you and you consent to the sharing; 

With third parties in an aggregated and/or anonymized form which cannot reasonably be used to identify you.